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Learn From Trusted Experts with a Winning Track Record

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Jack Gottlieb is highly accomplished senior executive with 18 years of proven high-level success in building and turning around organizations to achieve their optimal potential and performance. He is the founder and Chief Executive Officer of the Total Solutions Group, a strategic consulting and results-based training firm. Their mission is to drive the results and transformation that is Really Most Important™ for their clients now and for the long-term--to fully thrive in their marketplace, with their customers, for their organization and with their people.  They bring distinct capability & breakthrough thinking in culture transformation, strategic planning & growth, M&A integration, leadership development (executive level down to first-time managers) and change management.   

TSG has driven $2.75 billion in ROI for their clients in growth, profitability, innovation, and efficiency. This includes helping to lead ten M&As, from inception to implementation, and starting four new business units. 

Some of their clients are Gaming Labs International, Bosch, Johnson Controls, BankWest, Mountain America Credit Union, Microsoft, Novartis, Genentech, and  Invesco.  Some of the transformation TSG has achieved includes: ​

  • Growth: Led the cultural and strategic  transformation of a global market leader to have the operating structure it needed to be more decisive, agile, and future ready. This allowed the company to further strengthen its core business line while starting and integrating four new business verticals. The overall global impact was a 32% increase in revenue and 17% increase in EBIDTA.

  • Capability: Took a $5 billion organization and turned it into a $10 billion organization in 18 months less time than projected on their 10-year plan. This was done through the transformation and integration of their business model and re-engineered approach to talent development where the approach was on building capability--not developing skills. 

  • Culture: Took a Fortune 100, global company’s Silicon Valley site (with 12 business units and seven corporate research departments) and transformed it by building and activating a site identity, culture, and strategy to fully align these teams on driving greater impact, innovation, and growth to measurably “Make Life Better” while leading the global future of their organization.

Prior to and while leading the Total Solutions Group, Jack served as:  

  • Chief Executive Officer, Chief Culture Officer, and Chief Learning Officer at three different organizations: The primary focus was to build the culture, strategy, and capability needed to lead their growth (organic and M&A), as well as to have world-class customer and employee experiences that maximize long-term viability and market leadership.

  • Senior Consultant and Trainer for Dale Carnegie Training where he led large-scale strategic change and training for Fortune 500 clients that were in industries such as consumer goods, pharmaceuticals, media, telecommunications, and banking. He also focused on driving growth and expansion of new/existing business within his two franchises in New Jersey, as well as global master accounts. 

  • Chief Strategy Officer and Executive Director for Campus Impact for Collegiate Empowerment. He helped them became the leader in student and professional development in colleges and universities. They served over half of the 4000+ universities/colleges across the United States and over 2 million students.  

Jack has a relentless passion for higher education and is actively involved with two universities: 

  • The first is Kutztown University where he past Chair and now Vice Chair of the College of Business Advisory Board. He is also a key leader in the alumni council focused on a breakthrough program called FUEL (Future Emerging Leaders). His mission is to fully unleash the potential and growth for Kutztown University through the alignment and optimization of the students, faculty, alumni, and business community. 

  • The second is with Rider University: he helped build their core leadership skills program which provided students the real-time skills, confidence, and plan to truly succeed in the first step of their career path. This led to Rider being named one of the Top 25 Leadership Development Programs in the country by Leadership Excellence Magazine for outstanding leadership development by a university.


Jack received his B.S. from Kutztown University in Marketing/Management with a concentration in I/O Psychology. He lives with his wife, Jennifer, in Jackson, N.J. and their two children, Allison and Brandon, as well as their dog Baymax. 

  • At NFI, Susanne built their learning and development function from the ground-up and supported their tremendous growth (quadrupled in size). During her tenure, her team’s development program was awarded in top 10 for Large Companies by Leadership Excellence Magazine (2014) and the company was awarded as a Top Workplace by (2016 & 2015).   

  • At Exelon Corporation, she rebuilt the talent development function post-merger for the PECO Company and helped her stakeholders to attain their goal of achieving the best employee engagement ratings across the Exelon Corporation network. 

  • At PHH Mortgage, she led a learning function redesign that led to consistent achievement of 97%+ in stakeholder value-driven metrics. Additionally, her team’s best practices were presented at the HR Employers of Excellence Conference (2007).   

After transitioning to a role as an external partner in 2017, she supported the transformation and development within large organizations such as McDonald’s, Ball Corporation, and the Federal Reserve Bank, as well as small to mid-sized companies, such as Delta Dental of I.L., MITRE Corporation, Smiths Medical, 14 West, and The Agora Companies. Overall, her work spans the industries of financial services, pharmaceutical, technology, medical, supply chain, manufacturing, utilities, higher education, retail, banking, and insurance.  


Susanne’s work and insights have been featured in publications such as the Association for Talent Development and Corporate Learning Network. Also, her innovative approaches have been recognized by organizations such as and Leadership Excellence Magazine. In her spare time, she is an Adjunct Professor for Rutgers University, serves on the board of the Philadelphia Society for People & Strategy, and is a Business Intelligence Board member for Chief Learning Officer.  Susanne received her M.B.A. from Temple University with a concentration in H.R., Organizational Development, and her B.S. from Rutgers University in Marketing with a concentration in International Business.  In her spare time, she is an Adjunct Professor for Rutgers University, serves as a LearningElite judge and as a Philadelphia Society for People & Strategy board member.

Susanne's Professional Affiliations & Certifications

Affiliations: Chief Learning Officer (LearningElite Judge and Business Intelligence Board), Leadership Philadelphia Fellow, Cherokee Foundation for Education, and Philadelphia Society for People and Strategy: Board Member, Co-Chair of the Talent Management Group, COVID-19 Task Force, and Strategic Planning Committee Member 

Certifications: Performance Technologist, Six Sigma Green Belt, Leadership Coach, Hogan Assessments, Denison Culture Facilitation, D&I Expert, MBTI, and MRG Assessments, as well as experience with a wide range of other talent and operational excellence tools such as FIRO-B, CPI260, LPI, Watson-Glaser, Raven’s, OCI, LSI, DDI Targeted Selection, LAI, and Lean

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M.B.A., C.P.T., Senior Talent Strategy Consultant 

For over two decades, Susanne Krivanek has been a valued partner for organizations looking to raise the bar for their talent. As an internal talent and organizational development expert, Susanne worked side-by-side with leaders to overcome challenges, improve performance, and create talent strategies to support future growth. These companies include Johnson & Johnson, Exelon Corporation, ADP, PHH Mortgage, and NFI (global logistics). For example: ​

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Founder and Chief Executive Officer

Karen Clay-Basile has been with Johnson Controls and Tyco for 6 ½ years helping to transform the organization through learning, talent, and organization culture leadership roles. Karen became the first Chief Learning Officer of Johnson Controls after leading an 18-month redesign and integration of the learning function.  

As the VP of Learning and Development at Johnson Controls, she led the global learning function for both corporate and the smart buildings business. The vision of the “One JCI Learning” function is to create a learning culture that enables our colleagues and partners to continually learn, develop and grow. The award winning learning team designs, develops and delivers highly effective product training, designs enterprise-wide development programs, innovates with new learning technologies and enables the growth for leaders at Johnson Controls.


Karen serves on Johnson Controls Sustainability Council focusing on implementation of the company’s 2025 sustainability strategy of creating a safe, comfortable and sustainable world.  Prior to Johnson Controls, Karen held Talent, HR and Learning leadership roles at General Electric, VWR, Cigna, Wawa, and various tech and venture-backed companies over the last 25 years. 


Karen is a member of the Forum of Executive Women, i4cp Chief Learning Officer board, Association for Talent Development (ATD), and Learning and Development Philadelphia. Karen’s volunteer work is focused on advancing women through providing pro-bono career coaching and serving as a board member for 7 years and 2 years as board president of the Women’s Resource Center of Southeastern PA. Karen holds a B.S. in Marketing and International Business from Penn State and an M.S. in Organizational Dynamics from University of Pennsylvania.  She resides in Wayne, PA and enjoys cooking, gardening, golf, skiing and travel. 

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Chief Learning Officer

Susanne Krivanek
Jack Gottlieb
Karen Clay-Basile
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